Please describe your concern in detail and upload a clear photo of the product in its original, unopened and unused condition to support your request.

Our team will review and confirm your request within 48 hours.
Once approved, the exchange or refund will be processed within 14 business days from confirmation.

Shipping fees are non-refundable. In the case of a refund or exchange, customers are responsible for both the original shipping charges and the return shipping costs. For exchanges, a fee of 50 L.E plus shipping will apply. Any applicable shipping fees will be deducted from the refund amount. Refunds will be processed via InstaPay after the returned item has been received and inspected.