Delivery takes 2–5 business days for cairo or Giza
Shipping fees are calculated automatically at checkout.

Orders can't be tested to ensure product hygiene and safety

If you receive an incorrect or damaged item, please contact us with photos or videos via WhatsApp or email

In case of any delay, our team will keep you informed with timely updates, and you may contact us at any time for assistance.

- Products must be unopened and unused.
- Return or exchange requests are accepted within 14 days of delivery.
- Shipping fees are non-refundable.
- For refunds or exchanges due to a change of mind, customers are responsible for both the original shipping charges and the return shipping costs. Any applicable shipping fees will be deducted from the refund amount.
- For exchanges, a fee of 80 L.E. plus shipping charges will apply.
- If you receive a damaged item or the wrong product, no return or exchange fees will be charged. We will cover all shipping costs.
- Visa payments will be refunded to the original card within 10–14 business days after the returned item has been received and inspected.
- Cash payments will be refunded via InstaPay or mobile wallet after the returned item has been received and inspected.
- We respond to all requests within 3 business days.
- Exchange processing takes 7–10 business days.

Changed your mind? No problem.

You may request a refund or exchange within 14 days of order confirmation.

Items must be unused, unopened, and returned in their original condition and packaging.

Shipping fees are non-refundable. In the case of a refund or exchange, customers are responsible for both the original shipping charges and the return shipping costs. For exchanges, a fee of 80 L.E plus shipping will apply. Any applicable shipping fees will be deducted from the refund amount. Refunds Payments by visa will be refunded within 10-14 days on your visa. Cash payments will be refunded through instapay or wallet.after the returned item has been received and inspected.

- If you receive a damaged item or the wrong product, no return or exchange fees will be charged. We will cover all shipping costs.
Kindly complete the form below, upload a photo, and indicate whether you prefer a refund or exchange, along with the reason for your request( Damaged-Incorrect-Refund)

All payment methods are safe, secure, and fully protected.
Your payment information is encrypted to ensure complete security.

Refunds Payments by visa will be refunded within 10-14 days on your visa. Cash payments will be refunded through instapay or Wallet.after the returned item has been received and inspected.